Service 05
E-commerce Support
Live chat, email and customer care for online stores.
Live chat, email, orders and store support
How this support works
Online shoppers expect fast, helpful answers before and after they buy. Elevon provides trained remote e-commerce teams that manage website live chat, email inboxes and helpdesk tickets with speed, care and consistency.
From answering pre-purchase sizing and product questions on live chat to resolving post-purchase order tracking, returns and refunds via email, our teams integrate directly into Shopify, Gorgias, Zendesk and your store tools — communicating under your brand voice.
What’s included
The work this team can take on
Coverage, tone and tools are set around your operation — not a generic script.
- Website live chat and real-time customer assistance
- Email support and inbox ticket management
- Order tracking, delivery updates and cancellations
- Returns, exchanges and refund handling
- Product questions and pre-purchase support
- Shopify, Gorgias, Zendesk and store back-office administration
Systems teams can work with
Teams can work with these platforms where they are already part of your operation. We adapt to your tools rather than asking you to change them.
How it starts
Simple to begin. Easy to grow.
01
Tell Us What You Need
Tell us about your business, your requirements, working hours and the support you need.
02
We Build Your Team
We identify the right people and create a support structure around your requirements.
03
Training & Setup
Your team learns your processes, systems, communication style and customer service standards.
04
Go Live
Your Elevon team becomes part of your day-to-day operation.
05
Scale When Needed
As your business grows, your support can grow with it.
More support
Other services
Next step
Ready to Build Your Support Team?
Tell us what your business needs. We’ll help you find the right people, structure and level of support.